If you’ve just discovered through online flight status that your Air Serbia flight is delayed, you could be puzzled about your next course of action. Probably you’re left wondering whether you should go to the airport or stay where you are. Flight delays can range from as short as 30 minutes to as long as 23 hours, potentially leaving you stranded at the airport. The question is, do you really have to spend 23 hours at the airport until the airline makes alternative arrangements?
The answer to this question depends on several factors.
Read on to learn more.
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Your Air Serbia Flight is Delayed. Should You Stay or Proceed as Planned?
Your Air Serbia flight is delayed. What is your course of action now?
Where are you currently? Are you at home or in a hotel?
Or have you already made your way to the airport?
Scenario 1 – You Are Already at the Gate, Waiting for Your Flight
You were waiting at the gate for your flight when you heard about the delay. What should be your immediate action?
Simply remain at the gate, awaiting further updates about your flight status.
Scenario 2 – You Are at the Airport, But You Haven’t Yet Gone Through Airport Security
Suppose you are at the airport, yet to pass the security checkpoint, and you get to know about your Air Serbia flight delay, it is advised to stay where you are. Confirm if there’s any change in the check-in time for your flight before proceeding. If the check-in time has been pushed back, avoid passing through security.
Hold on for further instructions before proceeding with security.
Did you complete the check-in online?
Nonetheless, stay put. Don’t proceed until check-in commences.
Scenario 3 – You Are in Your Home or Hotel
Determine if the check-in time has been pushed back.
This can be accomplished by contacting Air Serbia or checking with the airport’s information desk.
If the check-in time is delayed, there’s no necessity to hurry to the airport. You can continue to stay in your home or hotel. Conversely, if the check-in timeline remains as planned, it is recommended to adhere to your original plan and make your way to the airport as scheduled.
If the check-in is delayed, stay put for the time being.
If there’s no delay in check-in, proceed as planned and head to the airport.
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How to Check Air Serbia Flight Status Online?
Below are some methods to check Air Serbia flight status online:
- The website of your departure airport;
- The airline’s official website (airserbia.com in this case);
- Flight tracking apps such as Flightradar24.
It is always prudent to ensure your flight’s status before setting out for the airport, particularly for early morning departures. Arriving at the airport early, only to find a delay or cancellation, can be inconvenient and result in long waits. To avoid this, check the status in the morning and just before leaving to ensure no sudden changes have occurred.
Passengers are typically informed about delays through:
- An SMS or email from the airline about the delay;
- Checking the flight status online;
- Finding out at the airport, or even at the gate.
What If a Flight Delay Causes You to Miss Your Connecting Flight?
Your Air Serbia flight is delayed, and you might miss your connecting flight.
If you’ve scheduled a connecting flight through Air Serbia, there’s no need to worry about missing it due to the delay. Air Serbia will handle the rebooking process for your flight without any additional charges. You won’t have to stress about arranging a new flight independently. Simply contact the Air Serbia staff at the airport for assistance in case you miss your connecting flight.
However, for self-transfer flights, it is your responsibility to arrange a new booking if you miss the connection. Nevertheless, if your Air Serbia flight is delayed or canceled, you may still qualify for compensation specifically for that delayed or canceled flight.
Check your compensation online.
Right to Care at the Airport
Those passengers who are forced to wait at the airport due to a flight delay, flight cancellation or denied boarding are granted certain facilities, known as “passengers’ right to care“.
- For a brief delay of 3 hours or more during daytime, Air Serbia is expected to offer complimentary meals and refreshments and two modes of communication (like phone calls, emails or faxes), typically through vouchers.
- In the event of an overnight delay, Air Serbia should provide free hotel accommodation, transportation to and from the airport, and one or two meals at no charge to the passenger.
If you haven’t availed of any of these services, get in touch with Air Serbia for assistance.
Are You Eligible for Air Serbia Flight Delay Compensation?
Indeed, you might be eligible for Air Serbia flight delay compensation.
If your flight is delayed for more than three hours or gets cancelled without at least a 14-day prior notice, you may be eligible for compensation of up to 600 euros in accordance with EU regulations. This is applicable unless the delay or cancellation was due to extraordinary circumstances.
This applies to everyone, regardless of fare class or nationality. It is important to keep your boarding pass and other travel documents as they may be needed for compensation claims. If you require assistance with claiming, there are services available that can help you claim your compensation from Air Serbia – our partners offer such services. To make a claim with our partners, fill in the claim form on this website.
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Can You Receive Flight Delay Compensation in the Event of an Air Serbia Strike?
If your Air Serbia flight is delayed or cancelled as a result of a strike, there are two potential scenarios – the strike might be initiated by Air Serbia staff or by another entity.
In general, if the strike is carried out by airport staff, or air traffic control, or is a labor strike unrelated to Air Serbia, you will likely not be eligible for compensation. These situations are deemed extraordinary circumstances, for which airlines are usually not held accountable.
However, if the strike involves Air Serbia’s own personnel, the airline is likely to be compelled to compensate its passengers. It’s always advisable to verify the specific circumstances surrounding your delay or cancellation and to carefully review any information offered by the airline.
Read more: Air Serbia Strike Compensation
Can You Get Flight Delay Compensation in Case of Technical Problems with the Aircraft?
Yes, if your Air Serbia flight has been delayed due to technical faults with the aircraft, you may qualify for flight delay compensation.
Mostly, these issues are not considered extraordinary circumstances.
Nonetheless, exceptions might arise in some cases, such as if the technical problems were induced by concealed manufacturing defects.
What is your experience with Air Serbia flight delays? Have you ever experienced a flight delay with Air Serbia? How did the airline resolve the situation?