How to Claim Air Serbia Compensation?

How to claim Air Serbia compensation?

How to claim flight delay compensation?

Claiming compensation from Air Serbia can differ based on the compensation type. Sometimes, you have the option to handle the claim yourself or hire a specialised flight compensation firm. However, there may be instances where you have to navigate the claim process on your own. It’s important to differentiate between compensation and refund, as these terms are not the same.

Depending on the context, you might be entitled to compensation, a refund, or both.

Check your compensation online.

How to Claim Air Serbia Compensation?

How to claim Air Serbia compensation for a flight disruption?

The process of claiming compensation can differ depending on the type of compensation you are seeking. Here are a few common scenarios you might encounter:

1. UK/EU Flight Compensation: Air Serbia

Keep in mind that mechanical problems with the aircraft, staffing shortages and Air Serbia employee strikes are the airline’s responsibility and do not constitute extraordinary circumstances.

1.1 Long Flight Delay

Here are the prerequisites for obtaining flight delay compensation from Air Serbia:

• The delay must have been for 3 hours or more (calculated upon arrival);
• The delay was due to an error on the airline’s part.
• The flight should be within/to/from Europe.

To lodge a compensation claim with Air Serbia, get in touch with their customer service centre via their website and complete a claim form. Be sure to reference Regulation (EC) No 261/2004 and maintain consistency in your communication.

You can also submit a claim with our partners, a flight compensation company.

Read more:

• Air Serbia Flight Delay Compensation
• Your Air Serbia Compensation Claim Is Denied. Now What?

By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

1.2 Flight Cancellation

How to claim Air Serbia compensation for a cancelled flight?

In order to be eligible for flight cancellation compensation from Air Serbia, the following prerequisites need to be satisfied:

• The cancellation is a last-minute one (up to 14 days in advance);
• The cancellation should be due to an error on the part of Air Serbia (not because of unfavourable weather or unexpected situations);
• Flight to/within/from Europe.

You can initiate your claim through the customer support centre of Air Serbia available on their website. Remember to refer to Regulation (EC) No 261/2004 to ensure your rights are upheld and the claim isn’t rejected by the airline.

If you prefer, you can submit a claim through our partners.

Read more:

• Air Serbia Flight Cancellation Compensation
• Your Air Serbia Refund Is Taking Forever. What Can You Do About It?

1.3 Denied Boarding / Overbooking

The following are the conditions to be eligible for compensation for being denied boarding:

• You must be involuntarily denied boarding due to overbooking;
• The denial of boarding happened due to the mistake of the airline (i.e., overbooking), not due to problems with your travel documents;
• The flight must be from/within/to Europe.

Passengers without the required travel documents, such as a valid visa, will not be compensated. Passengers who choose alternative options, like a later flight, may also be ineligible for compensation.

What is the process to claim compensation for denied boarding?

Contact the customer care centre of Air Serbia through their website.

Don’t forget to mention Regulation (EC) No 261/2004.

Alternatively, you can submit a claim through our partners.

Read more: Air Serbia Denied Boarding Compensation

1.4 Missed Connection Flight

In the event that delays or cancellations of your original flight cause you to miss a connecting flight and arrive at your final destination 3 or more hours later than expected, you might be eligible for compensation under Regulation (EC) No 261/2004.

However, this is only applicable if:

• The delay was caused by Air Serbia, and not due to extraordinary circumstances (e.g., severe weather conditions or pandemics);
• The flight is departing from or arriving in Europe.

To claim compensation from Air Serbia, contact their customer care centre through their website, and remember to mention Regulation (EC) No 261/2004.

You also have the option to file your claim through our partners.

Read more: Air Serbia Missed Connection Compensation

1.5 Downgrading

In case you are involuntarily downgraded during your flight, the airline owes you compensation.

The compensation amount depends on the distance of your flight and varies from 30% to 75% of your ticket price. The airline is required to pay this compensation immediately.

If they do not comply, you should reach out to Air Serbia and file your claim. It’s important to note that you are not required to accept any vouchers or coupons that the airline might offer. In case of any issues, bring up Regulation (EC) No 261/2004.

Read more: Air Serbia Flight Downgrade Compensation

2. Baggage Compensation

How to claim Air Serbia compensation for baggage-related issues?

When you’re dealing with checked baggage problems, there are two typical solutions. You can contact your insurance company to handle the claim, or you can submit a claim directly through Air Serbia’s website. It’s important to remember that companies offering compensation services for airlines usually don’t take care of baggage claims.

2.1 Damaged Baggage

If your checked bag has sustained damage, you should take the following steps:

1. Report the damage at the airport within seven days of receiving your baggage.
2. Provide all necessary information.
3. Begin a claim online.
4. Compensation of up to €1300 can be expected.

Read more: Air Serbia Damaged Baggage Compensation

2.2 Delayed Baggage

If you’re facing a situation where your checked baggage is delayed, this is the step-by-step procedure to follow:

1. File a missing bag report at the airport.
2. Obtain a Property Irregularity Report or PIR, which will have a unique reference number.
3. Use your reference number to keep track of the status of your delayed baggage online.
4. You can claim reimbursement for any essential items you had to purchase due to the delay.

Read more: Air Serbia Delayed Baggage Compensation

2.3 Lost Baggage

On occasion, your luggage may not arrive at all. In this case, adhere to the following protocol:

1. Report the loss of your bag at the airport.
2. Obtain a Property Irregularity Report with a unique reference number.
3. Use your reference number to monitor the status of your missing baggage online.
4. If your baggage is still missing after 21 days, submit a list of items that were in your bag to receive compensation up to €1300.
5. In addition to the compensation, you can also claim for any further expenses.

Read more: Air Serbia Lost Baggage Compensation

3. Air Serbia Refund For Cancellation

If your Air Serbia flight gets cancelled, you have the option to receive a refund for the amount you paid for the flight. Depending on the circumstances, you may also be eligible for compensation. It is important to contact Air Serbia promptly to request your refund or compensation. If necessary, follow up after a few weeks.

You can learn more about this process in the linked article.

Read more: Air Serbia Refund For Cancellation

3.1 What If You Cancel an Air Serbia Flight?

If you decide to cancel an Air Serbia flight, the refund process is relatively simple.

To start, cancel your reservation either through the Air Serbia website (“My Trips” section) or by contacting Air Serbia customer service. Once cancelled, you can request a refund. The refund amount will depend on the fare conditions of your ticket.

However, note that not all tickets are refundable. If you bought a non-refundable ticket, you might not be able to get a refund, or you might face substantial cancellation charges. Therefore, it’s crucial to thoroughly understand the fare rules before buying a ticket.

Please note that if you are eligible for a refund, cancelling the flight yourself will not entitle you to compensation. Compensation under Regulation (EC) No 261/2004 is only applicable when the airline cancels the flight, not when the passenger cancels.

In summary, you may receive a refund for your ticket based on the fare conditions. However, please note that you cannot claim compensation for flights that you cancel yourself.

Do Not Agree to Air Serbia Vouchers

When you are owed European flight compensation or a refund from Air Serbia, it’s essential to remember that you are not obligated to accept Air Serbia vouchers as compensation. You have the right to ask for a cash refund instead.

When contacting Air Serbia customer service, be sure to mention Regulation (EC) No 261/2004 and clearly state your preference for a cash refund instead of vouchers as compensation. If the representative does not offer a cash refund, politely request to speak with their supervisor or manager.

Yes – it is your right to receive your compensation or refund from Air Serbia without being forced to accept vouchers as payment.

Claiming Air Serbia Flight Compensation Independently

How to claim Air Serbia compensation independently?

Getting compensation for a disrupted Air Serbia flight requires determination and a good understanding of your rights. Certain airlines may try to avoid paying compensation by exaggerating technical difficulties or wrongly categorising regular technical issues as extraordinary events (which is not true – technical issues are not considered extraordinary situations). As an alternative, they may offer vouchers instead of cash compensation.

Air Serbia is not unique in these strategies; such tactics are prevalent among airlines worldwide.

In short, the process to effectively claim flight compensation from Air Serbia independently involves:

1. Determine your compensation eligibility. Evaluate whether your circumstances, as stipulated under EC Regulation No. 261/2004, entitle you to flight compensation or reimbursement.
2. Preserve all relevant documents. This encompasses boarding passes, tickets, invoices, and any other evidence of your flight and costs.
3. Initiate communication with Air Serbia. Table your claim directly to Air Serbia’s customer service department via email, phone, or their website.
4. Maintain resilience. If you receive an unsatisfactory initial response, remain steadfast. Continue to engage with the airline, asserting your right to compensation.
5. Refrain from accepting vouchers. Remember, you have a right to cash compensation. Do not accept vouchers offered as an alternative.
6. Escalate if necessary. If the airline rejects your demand for compensation, escalating the matter to a National Enforcement Body or contemplating legal action may become necessary.

By following these steps, you can navigate the complexities of claiming flight compensation on your own. Keep in mind that this can be a challenging task, but expert assistance is available if needed.

Court Action – Air Serbia

If Air Serbia rejects your compensation claim, you may need to think about filing a lawsuit against the airline. However, before going to court, you have the option to submit your claim to NEB. This might help you avoid legal proceedings. A positive decision from NEB can improve your position and increase the chances of getting compensation, even if the airline continues to refuse.

If, despite your diligent efforts, the airline maintains its refusal to grant compensation, a lawsuit against Air Serbia could be your succeeding move. Consider this option as a last resort, only after trying all other negotiation and escalation methods. Keep in mind that legal routes can be time-consuming and costly.

So, it’s important to be well-prepared and aware of the challenges ahead. If your claim complies with EC Regulation No. 261/2004 and you have the evidence to back it up, going to court might be your next move.

What is your experience with Air Serbia compensation claims? Have you ever received compensation from Air Serbia? Share your experience, or questions, in the comments.