Air Serbia Flight Delay Compensation

Air Serbia flight delay compensation.

How to claim for delayed flight? And how much can you get?

Did you know that in certain situations you are entitled to EU flight delay compensation? If your flight is eligible to compensation, it doesn’t matter how much did your ticket cost or or whether or not you have travel insurance. Your age and nationality doesn’t matter either. Because all travellers in Europe protected under the law, and Air Serbia has to follow these laws. How to claim compensation for a delayed flight?

One of the options is to let professionals deal with this.

Or, you can pursue flight delay compensation on your own.

Check your compensation online.

1. Air Serbia Flight Delay Compensation: EU Regulations

Overall, the EU flight delay compensation rules are simple.

Not only the EU has those rules, but also the UK. The rules are almost identical both in the EU and the UK. You can get flight delay compensation, if you reach your destination at least 3 hours later scheduled, and if this delay is due to the fault of the airline.

If you’re flying to or from Europe, your flight is delayed for 3 or more hours, and the delay is due to the fault of Air Serbia, you are eligible to compensation of up to €600.

Could you be entitled to Air Serbia flight delay compensation?

Yes, if your Air Serbia flight meets these criteria:

• It’s a 3+ hour delay;
• It’s due to the fault of Air Serbia;
• Flight is to/from Europe.

So, all the above mentioned rules apply to all Air Serbia delays and cancellations.

European flight compensation regulations also apply to some non-European airline flights. If you have a flight with a non-European airline such as Qatar Airways, Air Canada or Turkish Airlines, you are protected on their flights departing from Europe. 

By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

1.1 Extraordinary Circumstances

There are situations when you aren’t entitled to compensation. 

For example, flights delayed due to “extraordinary circumstances” are not eligible to compensation. 

Extraordinary circumstances are situations which are considered out of the airline’s control. Such events are: bad weather, natural disaster, some strikes (not related to the airline), security issues at the airport, terrorism threat, cilvil and political unrest. If your Air Serbia flight is delayed due to any of this, you aren’t entitled to flight delay compensation.

How about strikes? Are strikes always regarded as extraordinary circumstances? Not all strikes are caused by extraordinary circumstances. The EU has rules about strikes: if an airline’s employees go on strike, it’s the airline’s fault. That is why Air Serbia staff strikes are the airline’s fault.

One more thing to remember is that airlines often avoid paying compensation even if it’s due. That’s why always double check what you’re told.

Especially if you are claiming compensation yourself. Airlines often avoid paying compensation by telling wrong reasons for flight delay. If you are told that your flight was delayed due to extraordinary circumstances, make sure you double check. Because airlines often tell that flights are delayed due to extraordinary circumstances even if they weren’t. 

If all of this sounds like a hassle, work with a flight compensation company. They will check your flight and see why it was delayed. They can also claim compensation on your behalf. Our partners offer such services. 

1.2 How to Calculate the Delay Time?

What really matters is the time of arrival to your destination.

Flight delay time is calculated based on the actual time of arrival to your destination, specifically, when the doors of the airplane are opened. If the doors are opened 3 or more hours after the original arrival time, you can get compensation. Keep in mind that you can’t calculate the delay time based on the time of departure.

This applies both to direct and connecting flights. If you have a connecting flight, calculate the delay time at your final destination (last stop), not at any of the layover airports.

1.3 Right to Care

In Europe you also have a right to care.

If your flight is delayed for several hours, and you have to wait at the airport, you have a right to care. As long as the waiting time at the airport is at least 3 hours.

Air Serbia must offer you free meals and drinks in a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. If the flight is delayed overnight, you should be offered accommodation and transportation from and to the airport as well. In Europe all passengers are eligible for this type of care from the airline.

2. How to Claim Air Serbia Compensation For Delayed Flight?

How to claim flight delay compensation Air Serbia owes you?

There are two ways you can do it online.

One of the options is to contact Air Serbia yourself. The airline can be reached via email listed on their website. Alternatively, you can call Air Serbia customer centre or fill in the contact/complaint form on their website. Make sure you have all the necessary information about your flight. Also make sure you know the reason why your flight was delayed, and how long was the delay. The more information you have, the better for you. Note that this process may take a few months and be prepared for negotiations with the airline. Not always airlines cooperate when it comes to flight compensation.

The second option is — legal representation.

It’s the easiest of the two options.

If you want to avoid the hassle, work with a flight compensation company. In this case everything is done by a team of legal professionals. All you have to do is to fill in a compensation claim form. You don’t have to contact the airline yourself. The company does that on your behalf. 

Read more:

• How to Claim Air Serbia Compensation?
• Air Serbia Missed Connection Compensation
• Your Air Serbia Compensation Claim Is Denied. Now What?
• Your Air Serbia Flight Is Delayed. Should You Wait at Home?

2.1 How Long Does It Take?

How long does the process of getting Air Serbia flight delay compensation take?

No matter how you proceed, it isn’t a short process. 

The length of the process depends on the airline. Some airlines respond faster when it comes to paying compensation. Some airlines refuse to cooperate. Some — ignore compensation claims or wrongly refuse them.

If everything goes smoothly, you might get the money after 2-3 months. If not, it could take several months.

To avoid all this hassle, we recommend to work with us.

3. How Much Can You Claim?

The compensation amount is fixed and range from €250 to €600.

How to calculate your Air Serbia delayed flight compensation?

Use this simple flight delay compensation calculator.

When your destination is within the EU/UK:

When your destination is outside the EU/UK:

There’s one exception. When the flight distance is 3500+ kilometres and you reach your destination 3 to 4 hours later than planned, you are entitled only to 50% of the compensation amount (that means €300, not €600).

3.1 Air Serbia Voucher Refund or Cash?

You might be offered a voucher or coupon instead of compensation.

However, you don’t have to accept any vouchers or coupons from Air Serbia. Ask for a bank transfer instead. All airline compensations and refunds in Europe have to be paid in cash or by bank transfer. 

Air Serbia Flight Delay Compensation: FAQ

EU – Non-EU Flights, Tourists

Other Situations

What is your experience? Have you ever received Air Serbia flight delay compensation? Do you still have questions about Air Serbia compensation claim procedures and policies? Ask in the comments.